Tableau Airline Dashboard
This Tableau dashboard analyzes British Airways customer reviews across key metrics like overall rating, cabin staff service, and entertainment. Interactive filters allow users to explore trends by time, traveler type, seat class, and aircraft group, providing clear insights into customer satisfaction. To observe the complete dashboard, please visit the link below.
This Tableau dashboard was created using a raw dataset of British Airways customer reviews. The data was cleaned and structured to ensure accuracy, focusing on metrics such as overall rating, cabin staff service, entertainment, food, ground service, seat comfort, and value for money.
The dashboard includes interactive filters to explore data by month, traveler type, seat type, aircraft group, and country. It features visualizations such as time series trends of overall ratings by month, geographic distribution of ratings by country, and comparisons of ratings across aircraft models and seat types.
The project demonstrates the process of organizing and visualizing raw data to analyze customer satisfaction across multiple dimensions.
